On June 2, a customer found a pillowcase with the "Hangzhou Yuxianghu Future Hospital" printed on the pillowcase at the Zijinggang, Xixi, Hangzhou, which aroused public doubts about the health management and supply chain quality control of the Yaduo Hotel.
Pictures of pillowcases posted by customers
The statement stated that after the incident, the store involved conducted a comprehensive investigation of all linens, confirmed that the problem was an individual case, and no other non-hotel linens were found. After investigation, the problem was caused by the washing supplier in the sorting process. At the same time, the store involved had omissions in the linen acceptance, cloth room, and round checking, resulting in the failure to effectively implement the service standards.
The store involved has been closed for comprehensive and thorough rectification, and all 4,440 pieces of linen will be replaced. Atour Group has terminated its cooperation with the washing suppliers involved and has permanently included it on the cooperation blacklist. In response to the issue of the washing supplier management mechanism, Yaduo Group will strengthen unified management and regular inspections to ensure the quality of linen washing from the source.
Adot Group stated that it will establish a long-term mechanism to protect consumer rights, including the addition of independent inspection teams, increasing public supervision, and establishing a special fund of 10 million yuan.
Source: Chang'an Street Governor
