After investigation, the problem was that the washing supplier made an error in the sorting process; at the same time, the store involved had omissions in the linen acceptance, cloth room, and round checking process, resulting in the failure to effectively implement the service standards.
The statement stated that The stores involved have been closed for comprehensive and thorough rectification, and all 4,440 pieces of linen will be replaced. The Group has terminated its cooperation with the washing suppliers involved and has permanently included them on the cooperation blacklist. In response to the issue of the washing supplier management mechanism, the group will strengthen unified management and regular inspections to ensure the quality of linen washing from the source.
The full text of the statement is as follows:
Source: China News Service
