On June 3, a netizen posted that when he was staying in an Atour Hotel in Hangzhou, Zhejiang, he found that the pillowcase had the logo of a local hospital printed on it, which was "hospital pillowcase".
On June 8, the official account of Shanghai Yaduo Business Management (Group) Co., Ltd. @Yato ATOUR released an explanation about the incident at the Atour Hotel in Xixi Zijingang, Hangzhou.
Instructions stated that for the recent "pillow case incident", So sincerely apologizes to all friends who care about and trust Yadu.
After the incident, the store involved conducted a comprehensive investigation of all linens, confirmed that the problem was an individual case, and no other non-hotel linens were found. After investigation, the problem was caused by the washing supplier's error in the sorting process; at the same time, the store involved had omissions in the linen acceptance, cloth room, and room check, resulting in the failure of the service standards to be effectively implemented.
The store involved has been closed for comprehensive and thorough rectification, and all 4,440 pieces of linen will be replaced. The hotel has terminated its cooperation with the washing supplier involved and has permanently placed it on the cooperation blacklist. In response to the management mechanism of washing suppliers, unified management efforts and normalized inspections will be strengthened to ensure the quality of linen washing from the source.
Adot Group stated in its explanation that it will increase public supervision, expand the recruitment of "user experience officers" to the society, and conduct open supervision of stores across the country. A special fund of 10 million will be established. If the relevant issues reported by users are verified to be true, compensation will be made first to protect user rights and interests.
The full text is as follows ↓↓
【Previous report】
On June 3, a netizen posted that after checking in the Ator Hotel on the 2nd, he found that the pillowcase had the logo "Hangzhou Yuxianghu Future Hospital". The netizen said: "It is obviously different from the logo of Ator's own 'Ado Life'. At first I thought it was mixed with other hotels, but when I looked closely, it was the hospital."
On the evening of the 3rd, Ator Hotel, Xixi Zijingang, Hangzhou issued a statement saying that the hotel sincerely apologized to the guests and all friends who care about Ator for the pillowcase labeling problem reported by the guests! After strict verification, it was confirmed that the root cause of the problem was that the hotel's self-procurement washing supplier had made serious work mistakes and had suspended its cooperation with this washing supplier. A 100% comprehensive inspection of linens in all rooms was also conducted, and it was confirmed that no similar situations were found.
Comprehensive from @ATOUR, Beijing Evening News, Beijing Youth Daily
