Just,@ATOUR PublishedStatement on the "pillowcase incident" of Atour Hotel Xixi Zijinggang, Hangzhou:
The statement stated that in the recent "pillow case incident" at the Atour Hotel in Xixi, Hangzhou, We solemnly apologize to all the friends who care about and trust Yaduo! "User first" is always our highest principle. We will never shirk responsibility for problems, reflect deeply, and act immediately.
After the incident, the store involved conducted a comprehensive investigation of all linens, Confirmed the problem as an individual case, and no other non-hotel linens were found. After investigation, the problem was that the washing supplier made an error in the sorting process; at the same time, the store involved had omissions in the linen acceptance, cloth room, and round checking process, resulting in the failure to effectively implement the service standards.
The full text of the statement is as follows ↓
Source｜@ATOUR
